Detailed description of goods and/or services
Monatea (Pty) Ltd. is a business in the organic health industry that produces products with all-natural and organic ingredients.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of booking confirmation, via email.
Return and Refunds policy
The provision of goods and services by Monatea (Pty) Ltd. is subject to availability. In cases of unavailability, Monatea (Pty) Ltd. will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.
Customer Privacy policy
Monatea (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for Monatea (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Monatea (Pty) Ltd. separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Responsibility
Monatea (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Monatea (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Monatea (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Monatea (Pty) Ltd. (sole trader / private company / close corporation) based in South Africa trading as
Monatea (Pty) Ltd. and with registration number 2018/501162/07 and Tsepo Montsi & Imraan Jeevas as
(Director(s)/Member(s)/Owner(s)).
Monatea contact details
Company Physical Address: PO Box 230, Constantia, Cape Town, 7048, South Africa
Email: info@drinkmontea.com
Telephone: +27 072 378 7409